Return and refund policy

SoukNao – Return & Refund Policy

Company Name: SoukNao LLC
Email: service@souknao.shop
Phone: +1 (573) 245-0830
Shipping Area: USA only

1. Return Eligibility

We accept returns within 30 days of delivery.
To be eligible, items must be:

Unused and in new condition
Unopened and in their original packaging
Free of damage, wear, or missing parts
Accompanied by proof of purchase (order number or receipt)

Note: Due to hygiene and safety for children, certain items cannot be returned once opened.

2. Non-Returnable Items

We do not accept returns for:

Opened or used toys
Items marked as “Final Sale”
Gift cards
Personalized / customized items
Damaged items caused by misuse, accidents, or improper handling

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email us at service@souknao.shop with:

Order number
Clear photos of the item and packaging
Description of the issue

We will provide a replacement or full refund at no cost to you.

4. How to Request a Return

To initiate a return:

Contact us at service@souknao.shop
Provide your order number and the reason for return
Wait for approval and return instructions
Ship the item back in its original packaging

Important:
Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged, defective, or incorrect product).

5. Refund Process

Once your return is received and inspected:

We will notify you of approval or rejection
Approved refunds are issued to your original payment method
Processing time: 3–7 business days, depending on your bank/payment provider

Shipping fees are non-refundable, except when the return is due to our mistake.

6. Exchanges

We offer exchanges for defective or incorrectly shipped items only.
For other situations, please return the item and place a new order.

7. Late or Missing Refunds

If your refund has not arrived:

Check your bank or PayPal account again
Contact your bank; some refunds take time to post
If you still need help, contact us at service@souknao.shop

8. SoukNao Rights

SoukNao LLC reserves the right to:

Refuse returns that do not meet our criteria
Deny refunds on products used, damaged, or not in original packaging
Issue partial refunds when necessary

SoukNao