SoukNao – Frequently Asked Questions (FAQ)
Company Name: SoukNao LLC
Email: service@souknao.shop
Phone: +1 (573) 245-0830
Shipping: Within the USA only
1. About SoukNao
Q: What is SoukNao?
A: SoukNao is an online U.S.-based store specializing in high-quality and safe kids’ toys. We aim to provide fun, creativity, and learning through our curated toy collection.
Q: Where are you located?
A: We are a U.S.-registered company operating as SoukNao LLC. Our support team is available online and by phone.
2. Ordering & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment options available during checkout.
Q: Can I modify or cancel my order?
A: Order changes or cancellations are possible only before the order is processed.
Please contact us immediately at service@souknao.shop or call +1 (573) 245-0830.
Q: Do you charge sales tax?
A: Sales tax is applied when required by state and federal regulations.
3. Shipping Information
Q: Do you ship internationally?
A: No. SoukNao currently ships within the United States only.
Q: What shipping options do you offer?
A:
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Standard Shipping (FREE) — 3 to 4 business days for orders $50 and up.
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For orders under $50, shipping fees will be calculated at checkout.
Q: How long does it take to process my order?
A: Orders are typically processed within 1–2 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
4. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unopened, and undamaged items in their original packaging.
Q: How do I request a return?
A: Email us at service@souknao.shop with your order number and the reason for return. Our team will provide the return instructions.
Q: Do you offer refunds?
A: Yes. Once we receive and inspect your returned item, we will issue a refund to your original payment method.
(Shipping fees are non-refundable unless the return is due to our error.)
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos of the issue, and we will replace or refund the item immediately.
5. Product Information
Q: Are your toys safe for children?
A: Yes. All our items comply with U.S. safety standards and are made from child-safe materials.
Q: Do you provide age recommendations?
A: Yes. Each product page includes the appropriate age range and safety notes.
Q: Are the toys covered by a warranty?
A: Warranty varies by manufacturer. If you have questions about a specific product, contact our support team.
6. Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and access exclusive deals.
Q: How do I contact customer support?
A:
📧 Email: service@souknao.shop
📞 Phone: +1 (573) 245-0830
Our team responds within 24 hours on business days.
7. Promotions & Gift Options
Q: Do you offer gift wrapping?
A: Currently, we do not offer gift wrapping services.
Q: How can I get discounts or promotional offers?
A: Sign up for our newsletter to receive updates on deals, new arrivals, and exclusive discounts.