SoukNao – Order Cancellation Policy
Company Name: SoukNao LLC
Email: service@souknao.shop
Phone: +1 (573) 245-0830
1. Order Cancellation Window
We allow order cancellations within 12 hours of purchase as long as the order has not yet been processed or shipped.
Once an order is processed or shipped, it can no longer be canceled.
2. How to Request a Cancellation
To cancel an order, please contact us immediately using one of the options below:
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Email: service@souknao.shop
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Phone: +1 (573) 245-0830
Include the following details:
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Your full name
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Order number
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Reason for cancellation
Our team will confirm if the cancellation is possible.
3. Orders Already Shipped
If your order has already been shipped, we cannot cancel it.
In this case, you may still be eligible for a return once you receive the item.
Please refer to our Return & Refund Policy for details.
4. Refunds for Canceled Orders
If your cancellation is approved:
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Refunds will be issued to your original payment method.
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Refund processing may take 3–7 business days, depending on your bank or payment provider.
5. Pre-Orders and Back-Orders
Pre-orders or back-ordered items may be canceled before they ship.
Once shipped, they follow the same rules as standard orders.
6. SoukNao Rights
SoukNao LLC reserves the right to cancel orders due to:
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Suspected fraud or unauthorized transactions
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Inaccurate or incomplete order information
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Product unavailability
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Shipping issues within the United States
If such a cancellation occurs, customers will be notified and fully refunded.